Refund Policy

01 Free plan

The 100 Pieces plan is free and needs no card details, so there is nothing to refund. We suggest starting there to see your real profile count before you pay.

02 Monthly plans

Monthly plans can be cancelled at any time and stay active until the end of the month you have paid for. We do not refund partial months.

03 Annual plans

• If you cancel within 14 days of your first annual payment, we refund the full amount.
• After 14 days, annual plans are not refundable, but you can choose not to renew. Your plan stays active until the end of the paid year.
• You can move to a smaller plan at renewal.

04 Profile overages

Extra profiles above your plan limit are billed for the month they occur. If you believe profiles were counted wrongly, for example because duplicates were not merged, tell us within 30 days of the invoice and we will review it and credit any error.

05 Billing errors

If you were charged twice or charged the wrong amount, we refund the difference in full, whenever you tell us.

06 How refunds are paid

Approved refunds go back to the original payment method within 7 to 10 working days. Taxes charged on the original invoice are refunded with it, where the law allows.

07 How to ask

Use the contact page and choose the pricing topic. Include your brand name, the invoice number and the reason for the request.