AI customer data platform for retail and D2C brands

Know every customer
as one person.

Luxiqlo connects your POS, website, app, WhatsApp and loyalty data into one profile per customer, builds segments in clicks, predicts lifetime value with AI, sends audiences to your messaging and ad tools, and keeps every customer’s consent in order.

Connect 2 sources free See one customer, finally
  • 25,000 profiles free
  • Hosted in India
  • Built for the DPDP Act
4 records found for the same shopper
Store POSNoida
Priya SPhone ending 4417
6 bills · ₹21,600Unmatched
WebsiteOnline store
priya.s@…Guest checkout
3 orders · ₹9,800Unmatched
Mobile appAndroid
Priya SharmaLogged in last week
4 orders · ₹7,000Unmatched
WhatsAppSupport chat
+91 ••••• 4417Asked about a return
2 chats · Opted inUnmatched
Priya SharmaNoida · customer since Mar 2023 · 4 records merged
1 profile
Orders13
Lifetime₹38,400
PrefersStore pickup
SizeM
Consent WhatsApp Email SMS Ads
AI Lifetime Value₹21,000 next 12 months
Likely to shop in festive week · low churn risk
AI Lifetime Value₹21,000Predicted next 12 months
Consent Center3 of 4 channelsSMS consent missing
SegmentStore-loving loyalists18,240 customers
Audience SyncWhatsApp, email, adsConsented customers only
18,240 profiles like Priya’s, ready to reach
Store POSNoida
Priya SPhone ending 4417
6 bills · ₹21,600Unmatched
WebsiteOnline store
priya.s@…Guest checkout
3 orders · ₹9,800Unmatched
Mobile appAndroid
Priya SharmaLogged in last week
4 orders · ₹7,000Unmatched
WhatsAppSupport chat
+91 ••••• 4417Asked about a return
2 chats · Opted inUnmatched
Priya SharmaNoida · customer since Mar 2023 · 4 records merged
1 profile
Orders13
Lifetime₹38,400
PrefersStore pickup
SizeM
Consent WhatsApp Email SMS Ads
AI Lifetime Value₹21,000 next 12 months
Likely to shop in festive week · low churn risk
Store-loving loyalists · 18,240 Synced to consented channels

Made for brands that sell in stores, online and on WhatsApp

  • Fashion
  • Beauty
  • Restaurant chains
  • Retail chains
  • D2C brands
Before the puzzle

Your customers are already in your data.
Just in pieces.

A shopper who buys in store, orders online and chats on WhatsApp shows up as three or four strangers. Luxiqlo puts them back together.

Scattered

  • The same shopper counted 4 times across POS, website, app and WhatsApp
  • Consent kept in spreadsheets, or not kept at all
  • Every segment request waits in the analyst queue
  • Campaigns go to everyone because nobody knows who is about to lapse

Put together

  • One profile per person, with every order and channel on it
  • Consent by channel and purpose, applied to every audience
  • Marketing builds segments in clicks and sees the size instantly
  • AI flags who is likely to buy, and who is slipping away
01The scattered pieces

Data Connectors

Every source, connected without engineers.

Connectors for popular POS systems, Shopify and other online stores, your mobile app, WhatsApp tools, loyalty and support software, plus file uploads for everything else.

  • Bills sync every 15 minutes, with 36 months of history
  • Point-and-click setup for most sources
  • Bad rows held for review, never silently dropped
Explore Data Connectors
Data Connectors 5 live
Store POSBills and line items4,12,880 billsLive6 min ago
ShopifyOrders, returns, accounts1,38,420 ordersLive12 min ago
Mobile app SDKLogins, views, wishlist9.2 lakh eventsLive2 min ago
WhatsApp BusinessOpt-ins and chats61,300 contactsSyncingBackfill 74%
Loyalty programPoints, tiers, redemptions2,04,115 membersLive1 hr ago
HelpdeskTickets and ratings312 rows heldReviewMissing phone
Add source CSV / Excel BigQuery Snowflake
02The edge pieces

Customer 360

One profile per customer. Finally.

Records are matched by phone and email, duplicates are merged, and every order, channel, preference and consent choice lands on one profile.

  • Every merge shows the keys that linked it
  • Weak matches go to review, not auto-merge
  • Profile lookup API for stores and support
Explore Customer 360
Customer 360 · Priya Sharma 4 records merged
Priya SharmaGold tier · Noida
Phone
+91 ••••• 4417
Email
priya.s@…
Loyalty ID
LX-208114
Store
Sector 18
WhatsApp Email SMS
Orders13
Lifetime₹38,400
Avg bill₹2,954
Last visit3 days
Store bill, Sector 18 Noida2 kurtas, size M · ₹4,1803 days ago
WhatsApp chatAsked about exchange for a different size5 days ago
App sessionViewed festive collection, added 2 to wishlist1 week ago
Online order, store pickupDupatta · ₹1,2903 weeks ago
Ethnic wearSize MStore pickupUPIFestive buyer
03The middle

Segment Builder

Segments in clicks, sized as you build.

Combine behaviour, value, location, category and channel in plain rules. The count updates live and segments refresh every hour.

  • 30 retail templates to start from
  • Live count and revenue share
  • Consent per channel built into every rule
Explore Segment Builder
Segment Builder · Store-loving loyalists Hourly
WhereBought in storeat least 3 timesin last 180 days
AndLifetime valueis at least₹15,000
AndCityis any ofDelhi NCR, Mumbai, Pune
AndConsentWhatsAppis given
Add rule
Customers in segment18,2406.1% of customers · 23.8% of revenueSegment size, last 8 weeks
04The middle

AI Lifetime Value

See next year’s best customers today.

AI predicts each customer’s value for the next 12 months, their churn risk, and the week they are most likely to buy again.

  • Trained only on your brand’s data
  • Plain-language reasons for every score
  • No religion, caste, health or other sensitive data
Explore AI Lifetime Value
AI Lifetime Value Scored today
Predicted 12-month revenue₹14.2 Cr
High churn risk8,930
Buying in next 30 days41,200
₹0Predicted value per customer₹40,000+
CustomerNext 12 monthsChurn riskNext purchase
Priya Sharma₹21,000LowFestive week
Arjun Mehta₹16,400MediumIn 3 weeks
Neha Kapoor₹12,900HighLapsing
Rahul Verma₹9,750LowNext week
05The picture forms

Audience Sync

Send audiences out, only to people who said yes.

Segments go to WhatsApp, email, SMS and ad platforms, and include only customers who agreed to that channel.

  • Consent checked at every sync
  • Hashed lists for ad platforms
  • People leave audiences when they leave a segment
Explore Audience Sync
Audience Sync Hourly
Store-loving loyalists18,240 customers
WhatsApp 15,902 2,338
Email 16,450 1,790
SMS 9,880 8,360
Meta Ads 14,210 4,030

Left out: customers without consent for that channel. Ad lists are hashed with SHA-256.

07The finished picture

Customer Insights

Count people, not records.

Repeat rate, cohorts, channel mix and customer value over time, calculated on merged profiles so every shopper is counted once.

  • Store-by-store repeat rate
  • Cohorts by first purchase month
  • Any chart slice becomes a segment
Explore Customer Insights
Customer InsightsLast 6 months
Repeat rate, 90 days34.2%+3.1 pts
Omnichannel customers18%spend 2.4x
Top 10% share of revenue41%stable
Retention by first purchase month
Jun100%41%33%29%26%24%
Jul100%44%35%31%28%
Aug100%46%37%33%
Sep100%49%40%
Oct100%52%
Channel mix
  • Store only 54%
  • Online only 28%
  • Both 18%
The rules of the box

Privacy is part of the picture.

Every piece of Luxiqlo is built around India’s Digital Personal Data Protection Act, and around a simple idea: your customers’ data works for them and for you, and for nobody else.

Hosted in India

Customer data is processed and stored in India by default, encrypted in transit and at rest.

Never sold, never shared

Your customers are yours. Data is never sold, and never shared or pooled between brands.

Consent before reach

Every audience includes only customers who agreed to that channel. Withdrawals apply at the next sync.

AI without sensitive data

Predictions use purchase and engagement behaviour, never religion, caste, health or other sensitive data.

Pictures brands build

One platform, very different customers.

The same pieces fit fashion, beauty, food and retail. Here is a real segment each kind of brand builds in its first month.

Fashion and apparel

Segment

Bought ethnic wear before Diwali last year, size M, no purchase in 60 days

Festive early access on WhatsApp, two weeks before the sale.

Beauty and personal care

Segment

Bought a 30-day serum 25 to 35 days ago, email consent given

Replenishment reminder timed to when the bottle runs out.

Restaurant chains

Segment

Ordered 3 or more times in 30 days, dine-in at Noida outlets

Weekday lunch offer to regulars near a new outlet.

Retail chains

Segment

Store-only shoppers with high predicted value and app not installed

In-store app sign-up offer for the customers worth most.

D2C brands

Segment

First order in last 30 days, returned nothing, high category affinity for skincare

Second-order nudge with the product they are most likely to want.

How it comes together

From first source to full picture in weeks.

  1. Day 1

    Connect two sources

    Usually your POS and online store. History starts loading as soon as fields are mapped.

  2. Day 2 to 3

    Profiles appear

    Records are matched by phone and email. You review the weak matches and the first Customer 360 profiles.

  3. Week 1

    First segment out

    Build a segment from a template and sync it to WhatsApp or email, consented customers only.

  4. Week 2 to 4

    The full picture

    Add app, loyalty and support data. AI Lifetime Value starts scoring once 12 months of history is in.

Questions

Before you open the box.

The questions retail and D2C teams ask us most. Anything else, the contact team is a message away.

Contact team
Where does our data live?

In India by default, in encrypted storage. Data is encrypted in transit and at rest, and access is limited by role and logged.

Do we need engineers?

No. Most connectors are point-and-click, and files can be uploaded or dropped on SFTP. Only the mobile app SDK needs a developer, usually for about a day.

Does Luxiqlo sell or share data?

Never. Your customer data is processed only on your instructions, is never sold, and is never shared or pooled with other brands.

Can customers ask to be deleted?

Yes. Deletion requests are handled in Consent Center. The profile is removed in Luxiqlo and from synced audiences, and the request is recorded.

Does it replace our CRM?

No. Luxiqlo connects to your CRM and sends it cleaner, merged profiles and segments. Your team keeps working where it works today.

How long does setup take?

Two sources can be live on day one. Most brands have profiles in 2 to 3 days and a first consented audience out within a week.

The last piece

Your customer base is one picture.

It is already in your POS, your store, your app and your WhatsApp chats. Connect two sources and watch the first pieces join up.

  • 2sources free
  • 25,000profiles free
  • 0card details needed
Your brand
Connect 2 sources free Prefer a walkthrough? Contact team