See how your customer base is really changing.
Repeat rate, cohorts, channel mix and customer value over time, built on merged profiles rather than raw records, so a shopper who buys in store and online is counted once.
- Store only 54%
- Online only 28%
- Both 18%
Every piece, and what it does.
Repeat rate
Share of customers who came back within 30, 90 and 180 days, by store, city and channel.
Cohorts
Retention and revenue by month of first purchase, so you can see whether newer customers stay longer.
Channel mix
Store-only, online-only and omnichannel customers, and how much each group spends.
Customer value
Lifetime value tiers, the share of revenue from your top 10%, and how that shifts over time.
Store comparison
New versus returning customers and repeat rate for every store, side by side.
Warehouse sync
Send clean profiles and metrics to BigQuery, Snowflake or Redshift for your own analysis.
Three steps, snapped together.
Profiles first
Insights are calculated on merged Customer 360 profiles, not duplicate records.
Pick a view
Start with repeat rate, cohorts or channel mix, then filter by store, city or segment.
Act on it
Turn any chart slice into a segment and send it through Audience Sync.
What is in the box.
The facts your CRM, data and legal teams will ask about.
- Refresh
- Daily, with intraday for the current day
- Filters
- Store, city, channel, category, segment, date range
- Exports
- CSV, PNG and scheduled email reports
- Warehouse sync
- BigQuery, Snowflake, Redshift
- API
- Metrics and profiles over REST
- Plan
- Included in 1,000 Pieces
Why do our numbers differ from our POS reports?
POS reports count records. Insights counts people. When one shopper has three records, the POS sees three customers and Luxiqlo sees one.
Can we schedule reports for store managers?
Yes. Weekly store reports can be emailed to each manager with only their store’s data.
Can we use our own BI tool?
Yes. Warehouse sync and the API send the same metrics to Looker Studio, Power BI or any tool you use.
The pieces that fit next to it.
The last piece
Your customer base is one picture.
It is already in your POS, your store, your app and your WhatsApp chats. Connect two sources and watch the first pieces join up.
- 2sources free
- 25,000profiles free
- 0card details needed